Well well well… ohhh this hat was soooo worth the hassle lol!! (actually have almost snagged it for myself I ware it so much)
This was my first time ordering from Dale Brisby and will MOST definitely be ordering again! Also highly recommend their company!! We all know first hand how hard returning an internet order can be. Well not with ole Dale here who’s “Ridin Bulls and Punchin Fools” lol! I had placed an order here for my boyfriend birthday, (shoutout to Jeremiah #1 fan of yours) and wouldn’t you know.. User error over here orders the one cap he had FINALLY picked out in a kids size!! 🤦♀️ (which came in in a very timely manner!!) Well in the order I received a promo deal where it was kinda like “buy one get one” deal. Well he actually ended up really liking the free one I had picked out for myself. I was fine with giving it up. After all I am the one who jacked up the order here, plus would give me more time to get the one he actually want. So I emailed about the issue I was having, received an email back by that afternoon, if it wasn’t that afternoon it was the next morning.(think I emailed kinda late, can’t remember) Super shocked, I read through the email, followed the instructions. Emailed back that I had followed the instructions and it would be in the mail the following morning. However I had a few requests. Let Mrs. Lacey know that I would like the “Bustin Broncs & Honky Tonks Cap” and didn’t mind waiting. She was an absolute pleasure to work with!! Shocked AGAIN, the durn cap that was on back order STILL , came in within a week I wanna say!! Yeah, definitely the easiest process I have ever been through and all self inflicted issues resolved in such a short period!! Just because of Lacey and the fast acting of this company, I’ll refer you guys every time, every where! Headed to tiktok next with how amazing Dale Brisby’s company is!! Looking forward to further orders!
Hope ya see this Lacey !!! I know you probably hear “I’m gonna leave you a review” a lot, well I actually suga! Lol!! Hope you have a wonderful week!!
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