I had placed an order for one of my husband’s Christmas presents, I kept checking the email once it said the label was created and it did not move any more than that for almost a week and a half. I emailed one morning on my way to work and instantly received an email saying the original package was lost and new tracking number provided for a new shipment, which I received just in time an will help make my husbands day a better! Best I’ve ever dealt with as an online realtor. Thank you.